I have just returned from a weekend at your French Lick Resort facility July 30-31, 2011. Below is the email I sent to both detailing the atrocious service we experienced throughout the resort. I purposely chose not to post immediately to travel review sites and allow management time to respond to my email, however, it has been one week and I have yet to hear from either management at the French Lick Resort & Casino or the parent company, The Cook Company. Valet guys were nice and we used the shuttle service a couple times without any problems. My mom and I also rented bikes and the staff was really helpful. Enjoyed relaxing on the porch in the rocking chairs but you'll get a better view at West Baden. Food was good but a couple of the on-site restaurants were a bit pricey so we ate at Hagen's and 33 Brick Street two of the nights (the other night was at Power Plant Bar). The rooms were nice and clean, but I wish it had a sink outside the bathroom. We went to the casino each night and had a hard time getting a seat at a blackjack table, though. It's not far from Lake Patoka, where we rented a boat one day. I went horseback riding for the first time and it was really enjoyable - the staff was great and facilities were nice.
We had a good time exploring the hotel and hanging out by the pool but I could see how the pool could get crowded on weekends. I stayed at French Lick for three weekday nights with several family members (I'm in my twenties).
